Privacy Policy

New Life Disability Advocates is operated by Dynamic Media Works LLC, a company formed in Nevada. This Privacy Policy explains what information we collect when you visit newlifedisability.com, submit a web form, or speak with our AI voice agent, and how we use, share, and protect that information.

This policy applies to anyone who uses our website or interacts with our intake services. By using the site or submitting a form, you agree to the practices described here. If you do not agree, please do not use the site.

We are not a law firm. We are a lead intake and referral service that helps people seeking Social Security Disability Insurance (SSDI) connect with attorney or advocate partners. See our Terms of Service for more on what we do and do not do.

We collect the following categories of information:

Identifiers and contact information

• First and last name
• Phone number (including wireless)
• Email address
• Mailing address or ZIP code
• Date of birth

Sensitive personal information

• Disability status, medical conditions, and related health information you share with us
• Employment status and work history relevant to your SSDI claim
• Social Security number (only if you choose to provide it during qualification — we do not require it on the initial form)

Audio recordings and transcripts

• Recordings of calls with our AI voice agent
• Written transcripts of those calls

Web form and behavioral data captured by ActiveProspect TrustedForm

• Session replay of your interaction with the form
• Timestamps, keystrokes on consent fields, IP address, device and browser information
• A TrustedForm certificate URL that proves you completed the form and gave consent

Technical information

• IP address, device type, browser type, operating system
• Pages visited, time on page, referring site
• Cookie and pixel data (see Section 11)

We collect information in these ways:

• Directly from you when you complete a web form, speak with our AI voice agent, email us, or otherwise contact us
• From your interactions with our AI voice agent, including recorded audio and transcripts
• Automatically through cookies, pixels, and analytics tools when you visit the site
• From third-party lead vendors if you previously submitted your information to a partner site that shares qualified leads with us under a written contract requiring TCPA-compliant consent capture

We use your information to:

• Deliver our intake and referral service
• Qualify you for SSDI advocacy services through our AI voice agent
• Refer qualified inquiries to one of our named partners: Premier Disability Services LLC, Midwest Disability P.A., or Roeschke Law, LLC
• Contact you by phone, text message, email, or AI-generated voice based on the consent you gave on the form
• Comply with legal and regulatory obligations
• Prevent fraud, abuse, and unauthorized use of the site
• Send marketing communications when you have given consent, and only until you opt out
• Improve our website, voice agent, and intake process

We do not sell your personal information for money. We do share it with named partners as described below, which may qualify as “sharing” under some state privacy laws — see Section 8.

We share your information with:

Named partner firms. When you qualify, we refer you to one of up to three named attorney or advocate partners: Premier Disability Services LLC, Midwest Disability P.A., Roeschke Law, LLC. The partner who receives your information may contact you to discuss representation.

Service providers under contract. We use vendors that process information on our behalf under written agreements that limit how they can use it:

• Retell AI — powers our AI voice agent and processes call audio and transcripts
• ActiveProspect TrustedForm — captures and stores web form consent certificates
• Twilio — delivers SMS messages and phone calls through an A2P 10DLC registered campaign
• HighLevel CRM — stores and manages contact records
• Hosting providers, analytics providers, and email delivery providers as needed

Legal and regulatory disclosures. We may disclose information when required by law, subpoena, court order, or to cooperate with a government investigation, or when we believe in good faith that disclosure is necessary to protect rights, safety, or property.

Business transfers. If Dynamic Media Works LLC is acquired, merges, or sells substantially all of its assets, your information may be transferred to the successor entity. We will notify you of any such transfer and any material change in how your information is handled.

We do not share, sell, transfer, or rent your SMS opt-in information, phone number, or text message consent with any third parties, affiliates, marketing partners, or lead generators. Your SMS consent is used solely by Dynamic Media Works LLC for the purpose for which you provided it (responding to your inquiry, sending follow-up information, and scheduling-related messages). This information is not redistributed to any other entity for any purpose.

We retain the audio and a written transcript. Recordings are stored securely with our voice vendor and used to:

• Verify the content of consent given during the call
• Train and improve voice agent performance
• Investigate complaints or disputes
• Comply with legal record-keeping obligations

Our AI voice agent uses artificial-intelligence-generated voice technology. The agent identifies itself as an AI on the first utterance of every call, as required by the Federal Communications Commission’s February 2024 Declaratory Ruling and the August 2024 Notice of Proposed Rulemaking. You may ask at any time to speak with a human, request that the call end, or tell the agent “remove me” to opt out of future contact.

Right to revoke consent at any time.Under the federal TCPA and the FCC’s April 2025 consent revocation rules, you may revoke consent to be contacted by phone, text, or AI voice using any reasonable method. We honor revocation requests submitted through any of these methods:

• Reply STOP, END, QUIT, CANCEL, UNSUBSCRIBE, or OPT OUT to any text message
• Say “remove me,” “stop calling,” “do not call,” “opt out,” or words to that effect on any call
• Press 9 on the phone keypad during an AI voice call
• Click the unsubscribe link in any email
• Submit the opt-out form at newlifedisability.com/opt-out
• Email privacy@newlifedisability.com with your phone number and the words “opt out”

We process opt-outs within 10 business days as required by federal rule, and in practice we honor them in real time across phone, text, and email channels.

California (CCPA / CPRA)

If you are a California resident, you have the following rights:

• Right to know what personal information we collect, the categories of sources, the business purposes for collecting it, and the categories of third parties with whom we share it
• Right to access a copy of the specific pieces of personal information we have about you
• Right to delete personal information we collect from you, subject to legal exceptions (we may retain information needed to comply with TCPA evidence rules, fraud prevention, and legal claims)
• Right to correct inaccurate personal information
• Right to opt out of sale or sharing. We do not sell personal information for money. We do share information with named partner firms for the purpose of connecting you with representation. If you do not want us to share your information with named partners, click the “Do Not Sell or Share My Personal Information” link in our website footer or email privacy@newlifedisability.com.
• Right to limit use of sensitive personal information. Disability and health information is sensitive personal information under California law. You may direct us to use it only for purposes permitted under CPRA. Click the “Limit the Use of My Sensitive Personal Information” link in our footer.
• Right to non-discrimination. We will not deny service, charge a different price, or provide a different level of quality because you exercise any privacy right. We do not offer financial incentives in exchange for personal information.

To exercise any California right, email privacy@newlifedisability.com or mail 6901-A North 9th Avenue, #847, Pensacola, Florida 32504. We verify identity before fulfilling requests and respond within 45 days. An authorized agent may submit requests on your behalf with written authorization.

Virginia, Colorado, Connecticut, Utah, Texas, Oregon, Montana, Delaware, Iowa, New Hampshire, New Jersey, Tennessee, and Indiana

If you are a resident of one of these states, you have comparable rights under your state’s consumer privacy law:

• Right to know and access the personal data we process about you
• Right to correct inaccuracies
• Right to delete personal data
• Right to data portability — a copy of your data in a portable format
• Right to opt out of targeted advertising, sale, and certain profiling (as applicable in your state)
• Right to opt in before we process sensitive personal data, where required by your state’s law
• Right to appeal a denial of a privacy request

To exercise any of these rights, email privacy@newlifedisability.com. We respond within the timeframe your state’s law requires (typically 45 days). If we deny a request, you may appeal by replying to our denial email, and you may file a complaint with your state attorney general.

Nevada

Nevada residents have the right to opt out of the sale of certain personal information under NRS 603A. We do not sell information under Nevada’s definition, but you may submit a verified request to confirm by emailing privacy@newlifedisability.com.

Florida (FTSA)

If you are a Florida resident, the Florida Telephone Solicitation Act gives you extra protection for telephone solicitations. We obtain prior express written consent that names Dynamic Media Works LLC and the named partner firms before placing any telephonic sales call, text, or AI voice call to a Florida number. You may revoke FTSA consent at any time using any of the methods in Section 7, and we honor it across all channels.

We retain information for the following periods:

• Web form data and TrustedForm certificates: at least 5 years from the date of submission, to satisfy the federal TCPA 4-year statute of limitations plus a buffer
• Call recordings and transcripts: 5 years from the date of the call, for the same reason
• Contact records in CRM: until you ask us to delete them, or until 5 years after our last interaction with you, whichever is earlier
• Opt-out records: indefinitely, so we can prove we honored your revocation
• Marketing email lists: until you unsubscribe, then we keep your email on a suppression list indefinitely so we do not contact you again

If you ask us to delete your information, we delete or de-identify it except where retention is required by law or needed to defend legal claims.

We use commercially reasonable safeguards to protect your information:

• TLS encryption for data in transit between your browser and our site
• Encryption at rest for stored audio recordings, transcripts, and CRM records where supported by the vendor
• Access controls and authentication on internal systems
• Vendors selected in part for their security posture — Retell AI operates a HIPAA-mode option, TrustedForm operates a SOC 2 audited platform, Twilio and HighLevel maintain their own security certifications

No method of transmission or storage is 100% secure. We cannot warrant absolute security of your information. If we discover a breach affecting your personal information, we will notify you and applicable regulators as required by law.

We use cookies, pixels, and similar tracking technologies to:

• Keep the site functional (session cookies)
• Measure traffic and performance (analytics cookies, e.g. Google Analytics)
• Capture form interaction for consent evidence (TrustedForm session replay)
• Run advertising campaigns and measure their performance (advertising cookies, only where you have not opted out)

When you first visit the site, a cookie consent banner gives you the option to accept, reject, or customize non-essential cookies. You can change your preferences at any time through the cookie settings link in our footer. Strictly necessary cookies (including TrustedForm) operate regardless of your preference because they are required to deliver and document the service you requested.

This site is intended for U.S. adults age 18 or older. It is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child under 13 has submitted information to us, please contact privacy@newlifedisability.com and we will delete it.

The site may link to third-party websites — for example, the SSA, partner firm websites, or news articles. We are not responsible for the privacy practices of those sites. Review their privacy policies before submitting any information.

We may update this Privacy Policy from time to time. When we do, we will change the Effective Date at the top and post the new version at newlifedisability.com/privacy. For material changes that affect how we use information you already gave us, we will give at least 30 days’ notice by email (if we have your email) or by a banner on the site before the change takes effect. Your continued use of the site after the Effective Date means you accept the updated policy.

Questions about this Privacy Policy or requests to exercise privacy rights:

• Email: privacy@newlifedisability.com
• Mail: Dynamic Media Works LLC, 6901-A North 9th Avenue, #847, Pensacola, Florida 32504
• Website: newlifedisability.com/contact